Privacy Commitment: Revenue Systems Group operates with the understanding that our clients trust us with operationally sensitive business data. This privacy policy reflects our commitment to clinical precision in data handling and governance.
1. Introduction
Revenue Systems Group LLC ("RSG," "we," "us," or "our") provides AI-powered revenue infrastructure installation and governance services. This Privacy Policy describes how we collect, use, protect, and disclose information when you engage with our services, website, or communications.
By accessing our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
We collect information you voluntarily provide when you:
- Submit inquiries through our website or contact forms
- Schedule consultations or audit engagements
- Enter into service agreements
- Communicate with us via email, phone, or messaging platforms
- Participate in surveys or provide feedback
This information may include:
- Name, title, and company information
- Email address and phone number
- Business address and location data
- Industry and business model information
- Revenue data and operational metrics
- Payment and billing information
2.2 Information Collected During Service Delivery
When providing AI Revenue System Audits or installations, we may collect:
- Call recordings and conversation transcripts
- Website visitor and form submission data
- Customer inquiry and appointment data
- CRM and workflow system data
- Business process documentation
- Performance and conversion metrics
2.3 Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and browser information
- Device type and operating system
- Pages viewed and time spent on pages
- Referral sources and navigation paths
- Cookies and similar tracking technologies
3. How We Use Your Information
We use collected information for the following purposes:
3.1 Service Delivery
- Conducting AI Revenue System Audits
- Designing and installing AI revenue infrastructure
- Providing system governance and optimization
- Delivering technical support and troubleshooting
- Generating performance reports and analytics
3.2 Business Operations
- Processing payments and managing billing
- Communicating about services, updates, and changes
- Responding to inquiries and support requests
- Scheduling meetings and coordinating engagements
- Maintaining accurate business records
3.3 Marketing and Business Development
- Sending relevant educational content and insights
- Communicating service offerings and updates
- Analyzing market trends and service performance
- Improving our systems and methodologies
3.4 Legal and Compliance
- Complying with applicable laws and regulations
- Enforcing our terms and agreements
- Protecting our legal rights and interests
- Preventing fraud and security threats
4. Data Sharing and Disclosure
4.1 Service Providers
We may share information with trusted third-party service providers who assist in:
- AI platform operations (voice and conversation systems)
- CRM and workflow automation
- Payment processing
- Cloud hosting and data storage
- Analytics and reporting
All service providers are contractually bound to maintain confidentiality and use data only as directed by RSG.
4.2 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
4.3 Legal Requirements
We may disclose information when required by law, including:
- Compliance with legal process or court orders
- Protection of our legal rights and property
- Prevention of fraud or security threats
- Protection of the safety of our clients or the public
4.4 With Your Consent
We may share information for purposes not described in this policy with your explicit consent.
5. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure cloud infrastructure with access controls
- Regular security assessments and updates
- Employee training on data protection protocols
- Multi-factor authentication for system access
While we employ reasonable security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.
8. SMS/MMS Opt-In and Communication Details
8.1 SMS/MMS Program Description
Revenue Systems Group and our clients may use SMS (Short Message Service) and MMS (Multimedia Messaging Service) to communicate with customers. By providing your mobile phone number, you may receive:
- Transactional Messages: Appointment confirmations, reminders, service updates, and critical account notifications
- Marketing Messages (With Consent): Promotional offers, new service announcements, and special campaigns
8.2 How to Opt-In
You provide consent to receive SMS/MMS messages by:
- Checking an opt-in box on web forms or applications
- Providing verbal consent during phone conversations (recorded)
- Texting a keyword to a designated short code or phone number
- Replying to an initial opt-in confirmation message
- Signing service agreements that include SMS consent language
Consent is not a condition of purchase. You may decline to receive marketing messages and still use our services. However, transactional messages (appointment confirmations, service updates) may be necessary for service delivery.
8.3 Message Frequency and Costs
Message Frequency:
- Transactional messages: Varies based on service activity (typically 2-10 per month)
- Marketing messages: Up to 4 per month (only with explicit opt-in)
- Appointment reminders: 1-3 per scheduled appointment
Costs:
- Message and data rates may apply based on your carrier's plan
- Standard SMS: $0.00 - $0.20 per message (carrier-dependent)
- MMS messages: $0.00 - $0.50 per message (carrier-dependent)
- Many carriers include unlimited texting in standard plans
You are responsible for all carrier charges. Contact your mobile carrier for specific rate information.
8.4 How to Opt-Out
You may opt-out of SMS/MMS messages at any time using these methods:
Text Commands:
- Reply STOP, UNSUBSCRIBE, CANCEL, or END to any message
- Reply HELP for assistance and additional information
- You will receive a confirmation message after opting out
Other Methods:
- Contact customer support via phone or email
- Submit an opt-out request through your online account
- Email your opt-out request to the address provided in messages
Important Notes:
- Opt-out requests are processed within 24-48 hours
- Opting out of marketing does not stop transactional messages
- To stop all messages, contact customer support directly
- You may receive one final confirmation message after opting out
8.5 Supported Carriers and Devices
Supported Carriers: AT&T, T-Mobile, Verizon, Sprint, Boost Mobile, Cricket Wireless, MetroPCS, U.S. Cellular, Virgin Mobile, and most regional carriers.
Supported Devices: Most SMS-enabled phones and smartphones. MMS requires a multimedia-capable device.
Note: Service availability may vary by carrier and location. Messages may not deliver to landlines or VoIP numbers. We are not responsible for carrier-related delivery issues.
8.6 Privacy and Data Protection
Your mobile phone number and message data are protected as follows:
- We never sell your phone number to third parties for their marketing
- We maintain records of consent and opt-out requests as required by law
- We use TCPA and CTIA-compliant messaging platforms
- Message content is encrypted in transit and at rest
- We implement industry-standard security measures
8.7 Help and Customer Support
For questions about SMS/MMS communications:
- Text HELP to any message you receive
- Contact customer support at the phone number or email provided in messages
- Visit our website for complete terms and privacy information
9. Mobile Information Sharing Statement
9.1 Mobile Number Collection and Use
When you provide your mobile phone number to Revenue Systems Group or our clients, we collect and use this information to:
- Send appointment confirmations and reminders via SMS/MMS
- Provide service updates and notifications
- Respond to customer inquiries and support requests
- Conduct lead qualification and follow-up
- Send marketing messages (only with your explicit consent)
- Facilitate two-way text message conversations
- Verify your identity for account security
9.2 How We Share Your Mobile Information
We DO share your mobile number with:
- SMS/MMS Platform Providers: Third-party services that deliver messages on our behalf (e.g., Twilio, GoHighLevel)
- Customer Relationship Management (CRM) Systems: Platforms used to manage customer interactions and data
- Service Providers: Vendors who assist with our business operations and are contractually obligated to protect your data
- Analytics Providers: Services that help us understand message delivery and engagement (data is anonymized when possible)
We DO NOT:
- Sell your mobile phone number to third parties
- Share your mobile number for unrelated marketing by other companies
- Rent or lease your contact information
- Provide your mobile number to data brokers
9.3 Legal Disclosures
We may disclose your mobile phone number when required to:
- Comply with legal obligations, court orders, or government requests
- Enforce our terms of service or protect our legal rights
- Prevent fraud, security threats, or illegal activity
- Protect the safety of our customers or the public
9.4 Business Transfers
In the event of a merger, acquisition, or sale of business assets, your mobile information may be transferred to the acquiring entity. We will notify you via SMS or email before your information is transferred and becomes subject to different privacy practices.
9.5 Third-Party Platform Responsibilities
When we use third-party platforms to send SMS/MMS messages:
- These platforms process your mobile number to deliver messages
- They are contractually bound to use your data only as directed by us
- They maintain their own privacy policies and security measures
- We select vendors who maintain industry-standard security certifications
Primary SMS/MMS Platform Providers We Use:
9.6 Data Retention for Mobile Information
We retain your mobile phone number and message history:
- For the duration of your customer relationship
- For 3-7 years after your last interaction (for compliance and records)
- As required by law or regulatory requirements
- Until you request deletion (subject to legal retention requirements)
9.7 Your Rights Regarding Mobile Information
You have the right to:
- Access: Request a copy of the mobile data we hold about you
- Correction: Update your mobile number if it changes
- Deletion: Request deletion of your mobile number (subject to legal requirements)
- Opt-Out: Stop receiving SMS/MMS messages at any time
- Restrict Processing: Limit how we use your mobile number
To exercise these rights, contact us using the information provided in the Contact Us section at the end of this Privacy Policy.
9.8 Mobile Location Data
We do NOT track your physical location through SMS/MMS.
However, mobile carriers may have access to location data as part of message delivery. We do not request or receive location data from carriers unless you explicitly provide it (e.g., by sharing your location in a message).
9.9 Security of Mobile Information
We protect your mobile phone number using:
- Encryption of data in transit and at rest
- Secure access controls and authentication
- Regular security audits and updates
- Compliance with TCPA, CTIA, and telecommunications regulations
- Employee training on data protection
9.10 Children's Mobile Information
We do not knowingly collect mobile phone numbers from individuals under 18 years of age. If we discover we have collected mobile information from a minor without parental consent, we will delete it promptly.
9.11 International Mobile Numbers
Our SMS/MMS services are primarily designed for U.S. and Canadian mobile numbers. If you provide an international number:
- Message delivery may not be supported
- International carrier rates may apply
- Your data may be processed in the United States
- You consent to international data transfer
9.12 Changes to Mobile Information Practices
We may update our mobile information sharing practices. Material changes will be communicated via:
- SMS notification to your mobile number
- Email notification
- Updated Privacy Policy on our website
Your continued use of SMS/MMS services after changes constitutes acceptance.
17. Data Retention
We retain your information for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal and contractual obligations
- Resolve disputes and enforce agreements
- Maintain business records and documentation
Client data collected during audits and installations is retained for a minimum of 3 years following engagement completion, unless otherwise required by law or contract.
17. Your Rights and Choices
13.1 Access and Correction
You have the right to request access to and correction of your personal information. Contact us to review or update your data.
13.2 Marketing Communications
You may opt out of marketing communications at any time by:
- Clicking "unsubscribe" in our emails
- Contacting us directly with your request
- Updating your communication preferences
Note: You cannot opt out of transactional communications related to active service engagements.
13.3 Do Not Track
Our website does not currently respond to Do Not Track signals. You may disable cookies through your browser settings.
13.4 California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including:
- Right to know what personal information is collected
- Right to request deletion of personal information
- Right to opt out of sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising privacy rights
17. Children's Privacy
Our services are designed for business use and are not intended for individuals under 18 years of age. We do not knowingly collect information from children.
17. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international data transfers.
17. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated via:
- Email notification to active clients
- Prominent notice on our website
- Updated "Last Updated" date at the top of this policy
Your continued use of our services after changes constitutes acceptance of the updated Privacy Policy.
17. Cookie & Tracking Practices
13.1 Types of Cookies We Use
We use the following types of cookies and tracking technologies:
Essential Cookies (Required): These cookies are necessary for our website to function and cannot be disabled. They include:
- Session management cookies
- Security and authentication cookies
- Load balancing cookies
Functional Cookies (Optional): These cookies enable enhanced functionality and personalization:
- Preference and settings cookies
- Language selection cookies
- User interface customization
Analytics Cookies (Optional): These help us understand how visitors use our website:
- Google Analytics (anonymized IP)
- Page view and navigation tracking
- Traffic source analysis
- User behavior patterns
Marketing Cookies (Optional): These cookies are used for targeted advertising and campaign measurement:
- Conversion tracking pixels
- Retargeting cookies
- Social media advertising pixels (LinkedIn, Facebook)
- Email campaign tracking
13.2 Third-Party Tracking Technologies
We use the following third-party services that may place cookies or use tracking technologies:
- Google Analytics: Website analytics and user behavior tracking
- Google Ads: Conversion tracking and remarketing
- LinkedIn Insight Tag: Professional audience tracking and advertising
- Facebook Pixel: Social media advertising and conversion tracking
- GoHighLevel: CRM and marketing automation tracking
13.3 Managing Your Cookie Preferences
You have control over cookie usage on our website:
Browser Settings: You can configure your browser to:
- Block all cookies
- Accept only first-party cookies
- Delete cookies automatically when you close your browser
- Receive notifications when cookies are set
Opt-Out Tools: You can opt out of specific tracking:
Do Not Track (DNT): Our website does not currently respond to Do Not Track browser signals. We honor opt-out preferences set through the methods above.
13.4 Mobile Device Tracking
If you access our website or services via mobile device, we may collect:
- Device identifiers (IDFA for iOS, Advertising ID for Android)
- Mobile operating system information
- App usage data (if using our mobile applications)
- Location data (only with your explicit permission)
You can control mobile tracking through your device settings:
- iOS: Settings → Privacy → Tracking → Disable "Allow Apps to Request to Track"
- Android: Settings → Privacy → Ads → Opt out of Ads Personalization
13.5 Cookie Lifespan
- Session Cookies: Deleted when you close your browser
- Persistent Cookies: Remain for periods ranging from 30 days to 2 years, depending on purpose
- Analytics Cookies: Typically expire after 2 years
- Marketing Cookies: Typically expire after 90 days
13.6 Impact of Disabling Cookies
If you disable cookies, certain website features may not function properly:
- You may need to re-enter information on repeat visits
- Some forms and applications may not work correctly
- Personalized content and recommendations will not be available
- We will be unable to remember your preferences
Essential cookies cannot be disabled as they are required for basic website functionality and security.